Responsible Gambling at WoopWin Casino

At WoopWin we take responsible gambling seriously. Our goal is to make sure play stays fun and under your control, so we provide practical tools, clear options and straightforward guidance to help you manage your account and your activity. If you ever feel play is becoming a problem, we encourage you to act early and contact our support team for assistance.

Player protection principles

We promote safe play by offering voluntary controls and straightforward information about risks. We support informed choices, privacy of your account, and timely intervention when behaviour suggests a player may be at risk. Our customer care team is available to help apply limits or discuss temporary breaks.

Activity-control tools

You can manage your play with a range of controls available from your account settings or by contacting support. Typical tools include:

• Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
• Loss limits - set maximum losses over selected timeframes to restrict overall exposure.
• Session and time limits - set maximum session length or receive reminders after set play periods.
• Self-assessment and cool-off - short pauses and self-checks to reassess your play.

Deposit limits

Deposit limits help you control how much you spend. You can usually set or change limits in your account area. Changes that increase limits may require a cooling period, while reductions typically take effect immediately. If you need help setting sensible limits, contact support.

Loss limits

Loss limits allow you to cap net losses over chosen intervals. They are an effective complement to deposit limits and can be adjusted via account settings or with assistance from our support team.

Time limits, breaks and self-exclusion

Short breaks or longer self-exclusion can be arranged if you need distance from play. Options include temporary time-outs and longer exclusion periods. Some users report a six-month self-exclusion option, and permanent exclusion can be arranged by contacting support. Our team will guide you through the process and confirm next steps.

Signs of problematic behaviour

Be alert to warning signs such as chasing losses, spending more than planned, neglecting obligations, hiding activity from others, or increased anxiety or irritability around play. Noticing these signs early helps you take practical steps to regain control.

Tips for maintaining control

• Set realistic deposit and loss limits before you play.
• Use session reminders and take regular breaks.
• Avoid gambling under stress, when tired or under the influence.
• Keep personal and financial records to monitor spending.
• Talk to someone you trust if you feel your play is changing.

Professional help and support

If you need more support, please seek local professional help or support organisations in your area. You can also contact our support team via your account for guidance on tools, exclusions and next steps. For long-term concerns, consider speaking with a qualified professional who can offer tailored advice.

At Woop Win we’re here to help you stay in control. Reach out whenever you need support.