User Terms and Conditions

These Terms and Conditions describe the rules that govern use of the WoopWin platform and the relationship between us and our users. We set out account responsibilities, eligibility requirements, acceptable use, payment handling, promotion rules, and how we handle disputes and updates. By using the site you agree to comply with these terms and any additional rules that apply to specific products or promotions.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Keep your login details secure and log out after each session on shared devices. We may require identity and payment verification (KYC) before allowing withdrawals or changes to account settings. If you suspect unauthorised access, notify support immediately through the site help channels.

Eligibility requirements

Access to the platform is restricted to eligible customers. You must meet the minimum age requirement (18+), provide accurate personal details, and be permitted to use online gaming services in your location. We may restrict access or refuse registration where local laws or internal policy prohibit use. We reserve the right to suspend or close accounts that appear to be duplicates or that fail verification checks.

Acceptable platform use

Use the services in good faith and in accordance with these terms. Prohibited behaviour includes using automated tools to interfere with the platform, attempting to manipulate game outcomes, providing false information, money laundering, and other fraudulent activity. We may limit, suspend or close accounts and withhold funds where we reasonably suspect abuse or a breach of terms.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which form part of these Conditions. Each offer will state applicable wagering requirements, game contribution rules, maximum bet limits while a bonus is active, expiry periods and withdrawal restrictions. We do not guarantee the availability of any promotion and may withdraw or modify offers at our discretion. Ensure you read the promotion terms before opting in.

Deposits and withdrawals

Deposits

We accept a range of payment methods as described in the cashier. Deposit processing times and minimums vary by payment method. Any fees charged by payment providers are borne by the player unless stated otherwise. We may place holds on deposits for verification purposes.

Withdrawals

Withdrawal requests are subject to identity verification and security checks. Processing times depend on the chosen method and may require additional documentation. We may apply internal limits and review large or irregular transactions. Where we suspect a breach of these terms, we may delay or refuse withdrawals pending investigation.

Dispute resolution

If you have a dispute with us, contact our support team through the site help channels so we can investigate. We aim to respond promptly and resolve issues fairly. If a resolution cannot be reached through customer support, further steps will be outlined in our dispute procedure available on the site.

Updates to terms and conditions

We may update these terms from time to time to reflect changes to the service, legal requirements or internal policy. Notice of material changes will be provided on the site or by other appropriate means. Continued use of your Woop Win account after changes are posted constitutes acceptance of the updated terms.